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FAQ’s
Here are the answers of some simple questions that a customer can ask. We have tried our best to make you understand every bit of packaging knowledge on our home page but if still you have any question then you can ask. We are here to help.
All you need send us your artwork and we would provide you a 3D digital Mockup of your box along with a template.
No, all the products are printed in full color at no extra charge.
Visit our Home Page to see the full range of what we are offering. Each custom packaging option has a free and easy-to-use online designer that’ll help you create attractive and unforgettable unboxing experiences. Don’t see what you’re looking for? Reach out to us at [email protected].
Yes, we do have a pick-up location but usually we ship the orders to the doorstep. please email us at [email protected] for more details.
Simply, contact to the same email you contacted last time and place your reorder.
Contact us via email any time [email protected]. You can also DM us through Facebook or Instagram, where our team will get back to you within 24 – 48 business hours.
Our MOQ is 100 boxes, yes we can offer less number of boxes for ordering.
Yes, we have the capability to print the orders as per client’s requirements.
(100 – 500,000 – up to any number).
Gradients are handled with care so to get the desired results in printing. Firstly, there are a few initial quick sample sheets are printed to verify so to move towards the bulk run.
Building Trust with Top Brands
Many companies choose Umbrella Custom Packaging for amazing, affordable, and memorable custom printed boxes and packaging. We work hard to make sure we give them the best advice and solutions for their needs, so they feel confident and happy working with us. It doesn’t matter how big or small your business is, we’ll work with you to make the perfect custom boxes you want. By building trust with top brands through our dedication, reliability, and exceptional service, we continue to solidify our reputation as a trusted partner in the packaging industry.
Your Packaging Partner: What Sets Umbrella Custom Packaging Apart
Sizes | All custom shapes and sizes |
Paper Stock | 14pt cardboard, 16pt cardboard, 18pt cardboard & 24pt cardboard, White SBS C1S C2S, Corrugated, Rigid, Kraft, Linen |
Printing | Digital, Offset (PMS and CMYK ) and Screen Printing |
Options | Matte, Glossy, Spot UV, Aqueous Coating and Embossing, Debossing |
Extras | Flaps, Ribbons, thread handles, gold foiling, silver foiling |
Quantities | Short run and Bulk orders are accepted |
Proofing | 3D Digital Mockup, Physical Sampling(On Demand), |
Turnaround Time | 6-7 days to print and dispatch, and 2-3 days for ground shipping |
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Experience fastest free delivery
We prioritize our customers’ convenience above all at Umbrella Custom Packaging. That’s why we’re happy to offer a wide range of payment options to suit your preferences. So, feel confident knowing that when you choose Umbrella Custom Packaging, paying for your orders is as effortless as possible.
Enhance Your Product Presentation with Our Special Packaging Features
Give our new and creative packaging a try for your stuff! We've come up with cool add-ons options like embossing, debossing, silver and gold foiling, spot UV and holographic to make your products look awesome. It's like dressing up your things in a special way. Just see how it makes your stuff stand out! Try it, and you'll love how great your products can look!
Simple Steps to get the Custom Packaging Produced
Following are few steps which provide the complete Guide.
Get Price Quote
Submit a request for free custom quote first through our website or calling our customer service representative. You will have the prices in 30 minutes.
Price Matching
Match the price with your budget line and ask the representative to beat that. We will try our best to give you the lowest possible prices here at Umbrella Custom Packaging.
Price Approval
Give your approval on the prices to proceed with the order right away. We will be delighted to take you on board with Umbrella Custom Packaging throughout your packaging needs.
Mockup/design Creation
Share your artwork file to the dedicated representative so that our design department can create a 3D digital mockup for you. You can ask for the template to design it by your own as well.
Design Suggestions
It’s a very important step. Our Creative design team can provide you some creative design suggestions if you ask for that. It’s a certain value addition to your packaging.
Mockup/design Approval
After you receive a 3D digital Mockup for your packaging, you need to approve that in order to proceed ahead. You can ask for frequent changes until it satisfies you before you approve it.
Credit/Debit Card
The next step is to make the payment and our payment methods are very secure. the first one is that you can make it through your debit/card.
PayPal
The other method is for the PayPal users. We accept the payments through PayPal as well. Refund Policy is mentioned on our website.
Wire/ACH Bank Transfer
For the bigger amounts we suggest Wire/ACH bank transfers in order to avoid the payment processor’s taxes.
Final Specification Sheet
A final specification sheet will be sent to you before we send your order towards to the production after the payment.
Prototyping/Sampling
The sample run will be sent to the customer before the bulk order if it’s required or if the customer go for it.
Order Production
The order will be produced in the given time span and will be sent toward the Quality Control unit before shipping.
Quality Control
Our QC department will check the order and approve it after certain text if it comes good. After It will be sent to the shipping department.
Shipping
The Order will be shipped right away after it is cleared from the QC department. Tracking ID will be provided and the order will be delivered.
Customer’s Review
The customer’s thoughts and suggestions on the order will be taken and displayed on our media. Also, the issue will be addressed.
Dedicated Support Person
One of our customer service representative will be appointed to the customer whoever places the order with us. He/she will keep the customer in a loop so to make the next order placement super easy for both the customer and company.
Discounts
The customer will be regularly informed about the discounts that the company offers every month and year like month-end and Christmas discounts.
Long Term Business Partnership
Umbrella Custom Packaging will ultimately build this route to a successful and profitable business relationship with the customer.
